There are times where the background check processing can face delays.  The following may impact the turnaround times for completion:

• Insufficient Identifiers 
• Redaction of Identifiers in Court Records
• Clerk Assisted Searches
• COVID 19 Restrictions 

If you have any questions in relation to the submitting and processing of your background check, please contact your background check provider ClearStar: 

Tel: 877.275.7099 

Email: connect@clearstar.net 

Last Reviewed & Updated: 01/2023

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