Uploading Required Documentation
Before you submit a contact for a background check through your Aspen iRecord® account, required documents will need to be completed for the individual.
Step 1: Login to your Aspen iRecord® account and click on the Contacts tab.
If all required fields have been completed for the individual, the Background Check Status column will reflect "Download Documents", click on the link to download the required documents.
Note: You can also click on the contacts name that you will be submitting for a background check, their name is a hyper link and it will take you to their contact profile. If all required fields have been completed for the individual, click on the "Download Background Check Documents" link in the Actions box to download the required documents.
Step 2: Click on the Download Documents tab and then click on the provided download link for the SSA-89 Form. (Some information will be pre-populated on the form)
Step 3: Print the form that you downloaded, fill it out and wet sign it with ink. No electronic signatures.
Reminder: You must ensure that both pages of the completed and wet signed SSA-89 form are uploaded. For your security, once the form is uploaded you will no longer have visibility of it. You should keep a copy of the completed SSA-89 form for your own records in the event you need to review at any point in the future.
Step 4: Click on the Upload Completed Documents tab and then click on one of the provided upload links. There are 2 links to choose from for uploading the SSA-89 form and your selection will depend on how you saved the form to your computer. (1 File - includes Page 1 and Page 2) Or (2 Files - Page 1 separate from Page 2)
Step 5: Remember to click the checkbox (showing in the screenshot below) and click on "Complete SSA-89 Upload" in order to move forward.
Step 6: When the required documentation has been successfully uploaded, the button at the bottom of the screen "Submit for Background Check" will turn green and allow you to move forward with the background check submission.
Note: It’s important to note that background check fees are in addition to your Aspen iRecord® annual subscription.
Important: If you receive the message below while Downloading Documents
Important: If you receive the message below while Uploading Completed Documents
Please refer to the Aspen iRecord® - Upgrade Subscription Plan article within the Help Center for further assistance.