Step 1: Navigate to the Aspen iAgent® website using this URL: https://iagent.aspengrove.net/Library/Security/Login.aspx?ReturnUrl=%2f once you have logged in click on the "My Profile" tab
Step 2: Click on the "Attachments" sub-tab
Step 3: Review the list of your current licenses taking note of the State, County and City fields. Your licenses are grouped by "State", "County" and "City". When you replace a license these are the 3 fields considered. If you are replacing an expired license you must use the same "State", "County" and "City"
Step 4: To Upload your new license, click on the "Upload License" option on the left side of your screen within the "Actions" box
Step 5: Fill in all required fields and then click on the "Add" option on the far right side to add your new details.
Note: the "County" and "City" are not required fields.
Step 6: If you have replaced the license but are still receiving an expired license notification, it may be due to your "State", "County" and "City"
Check the licenses listed in your account. Look at all your expired licenses and check if they each have a replacement with the same "State", "County" and "City". If there are discrepancies, you can update your license to exclude County and City.
Click on the file name of the License that you need to update.
Click on the "Edit Attachment" option located on the far left side of your screen within the "Actions" box to change the County City Grouping as desired.
Step 7: To confirm that your licenses are not expired, Click on the "Organization Summary" tab
Scroll down to the License section
If there is an old date listed within this section, this indicates that you need to replace that license.