If a contact is missing information needed for a background check request, the missing information icon will appear beside their name. You should click on the contact's name and ensure that all required fields are completed, and that you have uploaded any required documents.
Articles in this section
- Important SSA-89 information
- Aspen iRecord® - Third Party Requesting Background Check Compliance Details
- How do I know if my contacts and networks are compliant?
- Aspen iRecord® - Deactivate Contact
- OrgID and Validation Pin Number
- Deactivate Connection Codes
- Compliant Work Order Sign-Ins
- How to clear my browsers cache
- How do I grant access to Aspen iRecord® ?
- Aspen iRecord - Glossary