If a contact is missing information needed for a background check request, the missing information icon will appear beside their name. You should click on the contact's name and ensure that all required fields are completed, and that you have uploaded any required documents.
Articles in this section
- Important SSA-89 information
- Deactivate Connection Codes
- Compliant Work Order Sign-Ins
- How to clear my browsers cache
- How do I grant access to Aspen iRecord® ?
- Aspen iRecord - Glossary
- How can I cancel my background check?
- Background checks cancelled by background check company
- Why can I not submit a background check for a contact?
- Appeal Process