Upgrade Subscription Plan
This self-service option is available via a link within the Aspen iRecord® account. (This is not applicable for Promotion Code Customers).
If you have selected the Starter subscription plan and later find that you need to purchase multiple background checks or need to transfer another contact's background check into your Aspen iRecord® account, you can upgrade to the Growing Business subscription plan.
Important: Your credit card will subsequently be charged a pro-rated Upgrade Fee (a one-off payment on the day of the upgrade) calculated at $0.14 per day. This amount is multiplied by the number of days that are left until the account renewal.
If the amount is more than $0.50, you will be charged immediately. If it is less, a debit amount is added to your Stripe balance. The balance in Stripe will be applied in the next subscription/renewal charge.
An Annual Subscription Plan Fee of $100.00 will then apply each year. commencing on your annual renewal date.
The Manage Subscriptions link can be found by hovering over the Billing link in the upper right corner of the screen and selecting Manage Subscriptions from the drop-down menu.
Once you are on the Manage Subscriptions screen, your current Starter subscription plan is highlighted.
Your current subscription plan allows you to purchase and/or manage the background check for ONE contact annually. Upgrade your subscription plan to purchase and/or manage background checks for MULTIPLE contacts annually. Click Select for the Growing Business subscription plan.
Click Continue. You will receive confirmation that the subscription plan has been changed.
Upgrade Fees (a one-off payment on the day you upgrade) are calculated at $4.17 per month, or part thereof, for the duration of your current subscription.
An Annual Subscription Plan Fee of $100.00 will then apply each year, commencing on your annual renewal date.
Payment is needed at the time of upgrading the subscription plan, so you may be prompted to update your credit card details before you can continue if the current card on file has expired.
If the payment was declined, you will be prompted to enter new payment details and then click Continue.
You will receive confirmation that the subscription plan has been upgraded to Growing Business and an upgrade fee has been deducted from your credit card. Click Close.
You will receive an email with the heading "Aspen iRecord® Subscription Plan Changed." This will reiterate the information you received while you were upgrading your plan. See example below:
The Manage Subscriptions screen now shows your new Growing Business subscription plan. This allows you to purchase and/or manage background checks for MULTIPLE contacts annually.
Note: Annual Subscription Plan Fees do NOT include the purchase of a background check.