If you receive an error message when submitting an expense, make sure your photo uploads do not have any special characters in the file name.
When uploading photos or documents in Aspen iAgent®, it is important that the file name does not contain spaces or special characters. Using spaces or special characters does not allow PAS the ability to open tasks or view photos.
Below are some unacceptable and acceptable file name examples:
- Unacceptable: 123 Main%@.jpg or 123 Main;.jpg
- Acceptable: 123Main.jpg
How to change an attachment
Step 1: Navigate to the Property that you wish to update the attachment on the expense.
Step 2: Click on the "Expenses" sub tab within the property
Step 3: Open the expense and click on the "Change Attachment" hyperlink
Step 4: Click on "Choose file"
Add the correct file from your desktop ensuring that the file name does not have any invalid characters