Q: I recently RENEWED will I need to pay again?

A: Absolutely not. Your background check will remain valid until its expiration date, at which point you can easily switch to the new two-year model. 

Q: Will my ABC# change?

A: No, your ABC# stays the same and is yours for life. 

Q: Are there any other costs?

A: It costs $8 to reprocess the digital ID. If someone doesn’t correctly take a selfie and a photo of the front and back of their government ID, ClearStar will be in contact to resolve the issue. 

Q: When is this AVAILABLE?

A: This new model will be available from: 6/1/2022. 

Q: Is there a change to the SCORING MATRIX?

A: No, ClearStar will be using the industry standard matrix and applying the individual compliance scores (IC01 –IC04) in the same way as all existing CRA’s. 

Q: Will this impact COMPLIANCE reports?

A: No, signs ins and compliance reporting will continue to work as they always have. 

Q: Why must I move from my existing background check company (CRA)?

A: Aspen approached all existing CRA’s on this new digitized model and discussed making it available for all customers. The existing CRA’s have these changes planned on their roadmaps, but ClearStar are the first to bring this technology to market. Other CRA’s may come onboard in 2023.

Q: I like the sound of these changes and would like to switch immediately. What do I need to do?

A: To register with ClearStar immediately, please click on the following link and provide the information requested: https://www.clearstar.net/aspen-grove-contractor-registration/