You are required to complete two steps for proper ID verification. 

1. Taking a live photo of your face (Selfie)
2. Uploading a front and back picture of your government-issued photo ID

If these two steps are not completed as specified, ClearStar will have to send you a new request to complete the steps again. This process incurs a technology cost of $8 for each submission. 

If you have any questions in relation to the submitting and processing of your background check, please contact your background check provider ClearStar: 

Tel: 877.275.7099 

Email: connect@clearstar.net