When your background check is completed, you will receive an email from connect@clearstar.net with a link to your background check report. 

If the report shows "Incomplete - SSN New Submission needed" it means that the SSN details entered at the time of submission could not be verified.

You will need to resubmit for a new background check report.

Please click the following link for details:

Incomplete - SSN New Submission Needed

If you have any questions in relation to the submitting and processing of your background check, please contact your background check provider ClearStar: 

Tel: 877.275.7099 

Email: connect@clearstar.net 

Last Reviewed & Updated: 06/2024