During the background check process, you may receive a notice from ClearStar with a link to an incomplete report or this status alert is showing in the ShieldHub portal.

If the report or status shows "Incomplete - SSN Needs Attention" it means that the SSN details must be validated with ClearStar. 

Please click the following link for details:

Incomplete – SSN Needs Attention

If you have any questions in relation to the submitting and processing of your background check, please contact your background check provider ClearStar: 

Tel: 877.275.7099 

Email: connect@clearstar.net 

Last Reviewed & Updated: 06/2024