Once a contact has completed a background check and has been transferred to the iRecord® account, their name can no longer be changed or updated.

To change a contact's legal name, please submit a change request to the following:

Email: ifamilysupport@aspengrovesolutions.com 

Please ensure you provide the contact's new name and the reason for the name change.

IMPORTANT: Please remember to make this change with the Social Security Administration, not doing so can cause the background check submission to be rejected by the background check company. 

Last Reviewed & Updated: 09/2025