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  1. Aspen iFamily Customer Care Center
  2. Aspen iRecord®
  3. FAQ

FAQ

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  • Important SSA-89 information
  • Aspen iRecord® - Third Party Requesting Background Check Compliance Details
  • How do I know if my contacts and networks are compliant?
  • Aspen iRecord® - Deactivate Contact
  • Organization ID and Validation Pin Number
  • Deactivate Connection Codes
  • Compliant Work Order Sign-Ins
  • How to clear my browsers cache
  • How do I grant access to Aspen iRecord® ?
  • Aspen iRecord - Glossary
  • How can I cancel my background check?
  • Why was my background check canceled by the background check company?
  • Appeal Process
  • What communications go to the Primary Contact?
  • Who and what is the Primary Contact?
  • Providing connection codes to a network member
  • How can I change the Primary Contact?
  • How do I change my credit card details?
  • Aspen iRecord® Account Pricing & Fees
  • What information does a network owner have access to about my business and contacts?
  • Adding Connection Codes
  • Refund Policy
  • First Advantage Virtual Site Inspection
  • How can I change a contact’s name?
  • How can I change the Social Security number (SSN) or date of birth (DOB) for a contact I have previously submitted for a background check?
  • I have suffered from identify theft and have a common name, thus some derogatory information might show up that is not mine. How do I know that only the factual data tied to me is used?
  • I had a juvenile offense years ago that was expunged and was supposed to be sealed. Will this show up on the background check?
  • Are credit checks part of the process?
  • I have a crew of workers. Are they all required to have a background check?
  • Who is the Industry Working Group?
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Aspen iFamily Customer Care Center