FAQ
- Important SSA-89 information
- Aspen iRecord® - Third Party Requesting Background Check Compliance Details
- How do I know if my contacts and networks are compliant?
- Aspen iRecord® - Deactivate Contact
- Organization ID and Validation Pin Number
- Deactivate Connection Codes
- Compliant Work Order Sign-Ins
- How to clear my browsers cache
- How do I grant access to Aspen iRecord® ?
- Aspen iRecord - Glossary
- How can I cancel my background check?
- Why was my background check canceled by the background check company?
- Appeal Process
- What communications go to the Primary Contact?
- Who and what is the Primary Contact?
- Providing connection codes to a network member
- How can I change the Primary Contact?
- How do I change my credit card details?
- Industry Standard Background Check Pricing
- What information does a network owner have access to about my business and contacts?
- Adding Connection Codes
- Refund Policy
- First Advantage Virtual Site Inspection
- How can I change a contact’s name?
- How can I change the Social Security number (SSN) or date of birth (DOB) for a contact I have previously submitted for a background check?
- I have suffered from identify theft and have a common name, thus some derogatory information might show up that is not mine. How do I know that only the factual data tied to me is used?
- I had a juvenile offense years ago that was expunged and was supposed to be sealed. Will this show up on the background check?
- Are credit checks part of the process?
- I have a crew of workers. Are they all required to have a background check?
- Who is the Industry Working Group?