FAQ
- Important SSA-89 information
- Deactivate Connection Codes
- Compliant Work Order Sign-Ins
- How to clear my browsers cache
- How do I grant access to Aspen iRecord® ?
- Aspen iRecord - Glossary
- How can I cancel my background check?
- Background checks cancelled by background check company
- Why can I not submit a background check for a contact?
- Appeal Process
- What communications go to the Primary Contact?
- Who and what is the Primary Contact?
- Providing connection codes to a network member
- How it all works
- How can I change the Primary Contact?
- How to change my credit card details
- Aspen iRecord® Account Pricing & Fees
- What information does a network owner have access to about my business and contacts?
- Adding Connection Codes
- Refund Policy
- First Advantage Virtual Site Inspection
- CBSV
- How can I change a contact’s name?
- What is needed in the SSA-89 attachment upload?
- How can I change the Social Security number (SSN) or date of birth (DOB) for a contact I have previously submitted for a background check?
- I have suffered from identify theft and have a common name, thus some derogatory information might show up that is not mine. How do I know that only the factual data tied to me is used?
- I had a juvenile offense years ago that was expunged and was supposed to be sealed. Will this show up on the background check?
- Are credit checks part of the process?
- I have a crew of workers. Are they all required to have a background check?
- Who is part of the working group?