FAQ
- SSA89 form with First Advantage
- Refund Policy
- Get Verified Virtual Site Inspection Frequently Asked Questions
- First Advantage Virtual Site Inspection
- CBSV
- How can I change a contact’s name?
- What is needed in the SSA-89 attachment upload?
- How can I change the Social Security number (SSN) or date of birth (DOB) for a contact I have previously submitted for a background check?
- I have suffered from identify theft and have a common name, thus some derogatory information might show up that is not mine. How do I know that only the factual data tied to me is used?
- I had a juvenile offense years ago that was expunged and was supposed to be sealed. Will this show up on the background check?
- Are credit checks part of the process?
- I have a crew of workers. Are they all required to have a background check?
- Who is part of the working group?
- What is the Screening Compliance Standard?
- What is the ABC#?
- How do I use a promotion code?
- There is an additional invoice listed in My Bill list that is not for a background check. What is this?
- I received a pop up notification/email stating the processing of my annual renewal fee was unsuccessful. What do I need to do?
- I received a pop up notification/email stating my credit card will expire soon. What do I need to do?
- The links in the Actions windows are not visible in my account. What do I need to do?
- How do I update my Marketing Profile?
- How do I view my Marketing Profile?
- Is the background check sharable across clients if I work for more than one?
- How do I register my company so I may start the background check process?
- My contact’s Individual Compliance result is showing as “Needs Attention”. What do I need to do?
- Can I keep background check results private if I need/want to?
- My contact’s Individual Compliance result is showing as “Ready for Review”. What do I need to do?
- I am receiving a popup message to enter missing information when submitting a contact for a background check. What do I need to do?
- There are circumstances surrounding a criminal charge that showed up on my background check that I want to explain. How do I do that?
- I have a felony and/or misdemeanor in my past. Will that lower my score?