Forgot Password:

If you forgot your password and need to reset it, navigate to the Aspen iAgent® homepage here: https://iagent.aspengrove.net 

Step 1:  Click on the "Forgot Your Password? Click here >>" option

Step 2: Enter the primary email address associated with your account then click "Go" to request a temporary password. The new temporary password will be sent to the email address associated with your account.

Important: If you have not logged into your account within 90 calendar days, then your account is automatically placed in an "Unapproved" status. You will not receive an email with the temporary password because you will need technical support to reactivate your account again. Contact iFamilySupport@aspengrovesolutions.com and a rep will be happy to reactivate your account.

Step 3: Click "OK" on the next screen and you will be taken back to the Aspen iAgent® home page

Step 4: Once you receive the temporary password email, navigate back to the Aspen iAgent® website

Note: Please make sure to check your email inbox along with your SPAM folder as password emails tend to be rerouted there.

Step 5: You will be prompted to set a new password. Enter the temporary password in the

"Old password" field

Step 6: When your password has successfully saved you will be brought back to the Aspen iAgent® home page. Enter your username and the new password to log in.