Contacts Tab

The Contacts tab provides a view of all the individuals listed within your organization that either need to be submitted for a background check or have completed the background check process. For the individuals that have not been submitted for a background check, it provides a link to register with Shieldhub to submit. For the individuals that have completed the background check, it provides their Individual Compliance Status and Expiration Date.

The Actions Box

Located within the Contacts tab, the "Actions" box allows you to complete the following actions for the contacts listed within your organization:

Add Contact

Contacts can be added to your Aspen iRecord® account; this is the first step in getting a contact ready for a background check submission. Please follow the link below to assist you with completing this action.

Add a Person (Contact)

Transfer Background Check

A background check can be transferred from one employer/client to another for yourself or one of your contacts. You will need to have the following specific details ShieldID (ABC#), Date of Birth and Social Security Number. Please follow the links below to assist you with completing this action.

How to Transfer a Background Check

Authorizing a Background Check Transfer

Implications of Transferring a Background Check

Submit for Background Check

Contact can be directed to Shieldhub to submit their background check.  When the link is clicked, the uesr is directed to click the link at the bottom of the paragraph to "register here with Shieldhub".

Activate Login Access

Any contact allowed to login to Aspen iRecord® will have full administration access for your account. Please follow the link below to assist you with completing this action.

How do I grant access to Aspen iRecord®

Remove Login Access

You can remove a contacts login access by clicking the box beside their name and then clicking "Remove Login Access" in the Actions box. 

Deactivate Contact(s)

If an individual listed within your organization is no longer working for your company you can deactivate them as a contact by clicking the box beside their name and then clicking "Deactivate Contact(s)" in the Actions box.

Reset Password

If a contact has login rights to Aspen iRecord®, you can reset their password by clicking the box beside their name and then clicking "Reset Password" in the Actions box. The temporary password will appear and will be sent to the contact's email address. 

Change Primary Contact

You can change the primary contact within your Aspen iRecord® account, whoever is the primary contact will receive all systemic emails to their email address. The old primary contact and new primary contact will have full administration access for the account. Please follow the link below to assist you with completing this action.

How can I change the Primary Contact

Last Reviewed & Updated: 09/2025